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The View from the Ivory Basement

The View from the Ivory Basement

by Gunter Richter | Jul 20, 2010 | Information Technology

No doubt you’ve come across them, termed a ‘shared service’ or ‘support function’. They are meant to be there as an enabler to support core and other business activities. Generally termed ‘Information Technology’ or IT, they...
The Fish Rots from the Head

The Fish Rots from the Head

by Gunter Richter | Jun 20, 2009 | Business Strategy, Customer Management

Why is it that so many organisations in South Africa just don’t get it right? Walk into many retailers and you’ll see plenty of customer services representatives hanging around, either talking to each other, fiddling with gadgets meant for customers to evaluate, or...
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