by Günter Richter | Jul 20, 2010 | Information Technology
No doubt you’ve come across them, termed a ‘shared service’ or ‘support function’. They are meant to be there as an enabler to support core and other business activities. Generally termed ‘Information Technology’ or IT, they...
by Günter Richter | Jun 20, 2009 | Business Strategy, Customer Management
Why is it that so many organisations in South Africa just don’t get it right? Walk into many retailers and you’ll see plenty of customer services representatives hanging around, either talking to each other, fiddling with gadgets meant for customers to evaluate, or...
