So Who Won the Music Wars?

So Who Won the Music Wars?

Another day and another retailer closes down on the high-street. It wasn’t too long ago that many organisations thought a website was a nice to have, or even a necessary evil – sort of like a fax machine. Now some of these organisations are being shut down...
It’s a Tough Choice

It’s a Tough Choice

As consumers, we are faced with a daily barrage of advertising, product endorsements, and special offers. Sometimes making a choice is really tough, but fortunately, there are a number of ‘tools’ at your disposal that can help you make decisions. Things like a price...
Not In My Backyard!

Not In My Backyard!

We are all pretty quick to complain about poor customer service to our friends, family, and acquaintances, but how many of us actually give organisations a chance to make things better? How often do you say ‘no’ when asked to complete a customer satisfaction survey?...