by Günter Richter | Nov 14, 2009 | Business Strategy, Career
Looking at the international news, it seems that both Europe and North America have been particularly hard hit by the recession – something that I don’t think we are really in touch with. By and large, South Africa appears to be showing only vague symptoms of...
by Günter Richter | Oct 15, 2009 | Business Strategy, Customer Management
You will have no doubt seen the headlines in the media. Mobile operators are being hauled of the coals for excessive interconnect costs (the money it costs to terminate a call on a network other than your own). After ICASA’s failure to address this, Parliament...
by Günter Richter | Sep 18, 2009 | Business Strategy, Customer Management
As more and more industries become competitive, and differentiated products and services become commodities, the importance of performance management – with a customer oriented view – cannot be overlooked. Traditional performance management is closely tied to an...
by Günter Richter | Aug 18, 2009 | Business Strategy
As I understood the world, the value in a franchise lies in the strength of the brand, the reliability and consistency of the product or service, or some sort or proprietary knowledge or skill. Think of the quality of food served at a McDonald’s – not great, but...
by Günter Richter | Jun 29, 2009 | Business Strategy, Customer Management
To many, the invention of the colour broadcast television was fantastic. Take fans of billiards or snooker for instance. Enjoying the game – where understanding the significance of the ball colours is crucial – was now possible on television. Wonderful! Now, how about...
by Günter Richter | Jun 24, 2009 | Business Strategy, Customer Management
Walking through the Cape Town Airport departure lounge, which was more like a Bedouin tent due to the renovations taking place; I came across a shoeshine vendor. Seeing my shoes caked in dirt from the combination of the rain and renovations outside the airport, he...
