by Günter Richter | Jun 6, 2013 | Customer Management
Another day and another retailer closes down on the high-street. It wasn’t too long ago that many organisations thought a website was a nice to have, or even a necessary evil – sort of like a fax machine. Now some of these organisations are being shut down...
by Günter Richter | Dec 9, 2011 | Customer Management
As consumers, we are faced with a daily barrage of advertising, product endorsements, and special offers. Sometimes making a choice is really tough, but fortunately, there are a number of ‘tools’ at your disposal that can help you make decisions. Things like a price...
by Günter Richter | Oct 21, 2010 | Customer Management
Who’s the Pirate? Traditional ways of doing business have been under threat for a while now. I suspect that certain professions – such as healthcare, Doctors specifically – are immune in the short-term, but other industries, such as publishing, really do have...
by Günter Richter | Jan 21, 2010 | Business Strategy, Customer Management
As I have mentioned before, South Africa was lucky by not feeling the full blow of the global recession. However one needs only take a walk around any mall to notice how retail has been affected more than other industry’s have. Many small retailers have closed...