by Günter Richter | Sep 6, 2010 | Business Strategy
There is a fairly well known anecdote that describes how people tend to get promoted until they reach their level of incompetence. This appears particularly true in the public sector or government. One needs only consider the likes of Gordon Brown or George Bush (pick...
by Günter Richter | Jul 28, 2010 | Career
There have been a few people that I have worked with during my career that I have not been able to ‘place’ – by this I mean, understand what drives and motivates them, what their goals are, their lack of conscience, and more importantly, how they...
by Günter Richter | Jun 20, 2009 | Business Strategy, Customer Management
Why is it that so many organisations in South Africa just don’t get it right? Walk into many retailers and you’ll see plenty of customer services representatives hanging around, either talking to each other, fiddling with gadgets meant for customers to evaluate, or...
