by Gunter Richter | Oct 21, 2010 | Customer Management
Who’s the Pirate? Traditional ways of doing business have been under threat for a while now. I suspect that certain professions – such as healthcare, Doctors specifically – are immune in the short-term, but other industries, such as publishing, really do have...
by Gunter Richter | Sep 22, 2010 | Customer Management
As consumers, we make for an interesting study in many areas. One of the most fascinating areas however, is that of price and how we react to it. Often we will spend hours or days deliberating over a purchase of a few Pounds, but at other times, almost instantly make...
by Gunter Richter | Jan 21, 2010 | Business Strategy, Customer Management
As I have mentioned before, South Africa was lucky by not feeling the full blow of the global recession. However one needs only take a walk around any mall to notice how retail has been affected more than other industry’s have. Many small retailers have closed...
by Gunter Richter | Oct 15, 2009 | Business Strategy, Customer Management
You will have no doubt seen the headlines in the media. Mobile operators are being hauled of the coals for excessive interconnect costs (the money it costs to terminate a call on a network other than your own). After ICASA’s failure to address this, Parliament...
